FAQ

1. Delivery & returns

Delivery is typically within 10 working days.

We operate a fair use returns policy.

Please refer to our delivery and returns section 

2. How can I make payment?

All payment transactions are processed by Stripe in a secure environment.  We accept the following: Bank wire, Visa, Visa Debit, Mastercard and Carte Blanche

3. Can I place my order over the phone?

We are always delighted to take orders over the phone.  Our customer care team are available Monday – Friday 09.00 – 18.00 GMT.  Simply call us on +44 203 481 1266.  Orders can be placed at any time via our website

4. Do you deliver outside the UK?

For all non-UK deliveries please contact our customer care team on +44 203 481 1266.  For deliveries to Ireland please call +353 1 421 5756

5. Where do you source your products from?

We have been sourcing our products for our Chateaux in the South of France for over 10 years.  Many of our suppliers have been with us from the start.  Key to these relationships is the quality of their products and the sustainable, ethical manner in which they are produced.

6. I’ve forgotten my password. What do I need to do?

When signing in please look for the ‘Forgotten your password?’ link. From here once you’ve provided your email address, we will send you a link to reset your password. Please ensure that you are using the email address you set your account up with.

7. Can I store multiple addresses?

Multiple delivery addresses can be stored within the Account section making it easy to send regular gifts or ensure we can deliver to you wherever you are.

8. Can I view my order history?

All of your previous order history will be stored in the Account section under ‘My Orders’.

9. Why am I seeing a Payment Authentication Screen?

We've added an additional layer of security to our payment process as part of the EU Payment Service Directive on Strong Customer Authentication (SCA). The change will ensure your online transactions with Domainelife.com are more secure and will help to reduce fraud.

10. I got an error message while paying for my items. What should I do?

If you receive a payment error message after placing an order at checkout, contact your bank to ensure your payment card is set up correctly for Strong Customer Authentication (SCA) and that no further information is needed on their side. For example, a current mobile phone number may be needed to receive notifications.